Refund policy

GoSrivi Refund & Return Policy

Thank you for choosing GoSrivi.
We take great care to prepare and pack our authentic Srivilliputhur Palkova fresh for every order.

❗ No Returns – No Refunds

Because our products are fresh, perishable sweets, we do not accept any returns or issue refunds once an order has been placed and dispatched.

🕒 Order Cancellations

Before Dispatch: If you need to cancel, please contact us within 1 hour of placing your order at [your email / phone].
Once your order is processed or shipped, it cannot be cancelled or refunded.

🚚 Damaged or Wrong Item

If your order arrives damaged or incorrect, please email us at [your email] with your order number and photos within 24 hours of delivery.
We will review and, if eligible, send a replacement at our discretion.

✅ Our Commitment

We guarantee that every box of GoSrivi Palkova is prepared with the highest quality and packaged carefully to reach you fresh.

GoSrivi reserves the right to update this policy at any time.